The Advantages of Considered Care

Watch repair is a discipline where experience compounds. A watchmaker who has serviced hundreds of ETA 2824 movements recognizes subtle signs of wear that a less experienced hand might overlook. Our team has accumulated that depth of experience across a wide range of movement families — Japanese, Swiss, and others. We invest in ongoing education and stay current with manufacturer service guidelines, particularly as movement architectures evolve. When a caliber arrives at our bench, we approach it with the specific knowledge that caliber demands, not a one-size-fits-all method.

Good intentions are not enough without proper tooling. Our workshop uses a Witschi timegrapher for multi-position timing analysis, Elma ultrasonic cleaning systems for movement parts, and Bergeon hand tools for disassembly and assembly. For water-resistant watches, we employ a Bergeon pressure tester to verify gasket integrity after service. These instruments allow us to measure and verify our work to professional standards, rather than relying solely on feel and intuition. The result is a more reliable outcome for your watch and a more confident return for you.

We understand that leaving your watch with someone requires trust. That is why we take the time to explain our findings, discuss options before proceeding, and provide updates at key stages. If unexpected issues arise during service, we contact you before doing any additional work. Our aim is for you to feel informed and comfortable throughout the process — not anxious about what is happening behind a closed door. You can visit or call at any time during business hours to ask about your watch's progress.

Our service pricing is published on our Solutions page and reflects the standard scope of each tier. We do not pad invoices with vague line items or charge for work not agreed upon. If additional parts or labor are needed beyond the original scope, we present a clear explanation and revised cost before proceeding. This approach may seem straightforward, but it is surprisingly uncommon in the repair trade. We believe that trust is built through transparency, and pricing is one of the most direct places to demonstrate it.

Watch servicing should produce measurable improvements, and we document those measurements for you. After service, each mechanical watch is tested on a timegrapher and the results — rate deviation, amplitude, and beat error — are included in your service notes. For quartz watches, functional checks confirm reliable circuit operation and battery voltage. This data-driven approach means that the quality of our work is not a matter of opinion; it is a matter of record. Over successive services, these records also help identify long-term trends in your watch's performance.