Privacy Policy

1. Introduction

Tourbillon Nook ("we," "us," or "our") operates a watch repair and servicing workshop located at 16 Mạc Thị Bưởi, Bến Nghé, Quận 1, Hồ Chí Minh 70000, Vietnam. We are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains what data we collect, why we collect it, and how we protect it. It applies to all interactions with our website (https://tourbomy.info) and our in-person services.

If you have any questions about this policy, you may reach us at [email protected].

2. Information We Collect

We collect personal information only when it is relevant to providing our services. The types of data we may collect include:

2.1 Information You Provide

When you fill in our contact form, schedule a consultation, or drop off a timepiece, we may collect your name, email address, phone number, and details about the watch requiring service. If you communicate with us via email or telephone, we may retain those records to maintain continuity of service.

2.2 Information Collected Automatically

When you visit our website, certain technical data may be gathered through cookies and similar technologies. This can include your IP address, browser type, operating system, referring website, pages visited, and time spent on each page. We use this information to understand how visitors interact with the site and to improve the browsing experience.

2.3 Third-Party Sources

On occasion, we may receive information about you from third-party platforms if you interact with our business through social media or advertising channels. We treat such data with the same care as directly collected information.

3. How We Use Your Information

We use personal data for the following purposes: to respond to your inquiries and schedule consultations, to perform and document watch repair and servicing work, to communicate updates about your timepiece's progress, to send occasional informational updates about our services (only with your consent), to improve website functionality and content, and to comply with applicable legal obligations under Vietnamese law.

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

4. Legal Basis for Processing

We process personal data based on the following legal grounds: your consent (for example, when you submit a contact form or accept cookies), the necessity of fulfilling a service contract (when you engage us for watch repair), legitimate business interests (improving our website and services), and compliance with legal requirements under Vietnamese data protection regulations, including the Law on Cybersecurity and relevant decrees.

5. How Long We Keep Your Data

We retain personal data only as long as it is needed for the purposes described above. Contact form submissions are retained for up to 24 months. Service records, including documentation and photographs of work performed, are retained for up to five years to support warranty inquiries and service history. Cookie-related data follows the durations outlined in our Cookie Policy.

After these periods, we securely delete or anonymise the information.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information. Our website uses encrypted connections (HTTPS), access to client records is limited to authorised workshop staff, digital records are stored on secured systems with regular backups, and physical service documentation is kept in access-controlled storage at our workshop.

While we make every reasonable effort to safeguard your data, no method of transmission or storage is entirely impervious to risk. We encourage you to contact us if you have concerns about the security of your information.

7. Cookies

Our website uses cookies to improve your browsing experience and help us understand usage patterns. You can manage your cookie preferences at any time through our Cookie Policy page, which includes detailed information about each category of cookies we use and how to control them.

8. Third-Party Links

Our website may contain links to external websites that are not operated by us. We have no control over the content or privacy practices of those sites and accept no responsibility for them. We recommend reviewing the privacy policy of any external site you visit.

9. Children's Privacy

Our services and website are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that such information has been inadvertently gathered, we will take steps to delete it promptly.

10. Your Rights

Depending on applicable law, you may have the right to: request access to the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data (subject to legal retention requirements), withdraw your consent to data processing at any time, and object to certain types of data processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe, typically within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at: